Ciudad de México | Customs Brokerage Supervisor - Automotive

EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.         This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  Personal Growth and DevelopmentParticipates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. SUPERVISOR CORE COMPETENCIES Employee Development (Supervisor, All)In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.Business Development (Supervisor, Branch Product)Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.Financial Excellence (Supervisor, Branch Product)Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.Operational Excellence (Supervisor, Branch Product)In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members. People: Identify with manager, develop and mentor your No. 2Allocate workloads within team to ensure smooth operations during peak activity or staff absenceEnsure team meets company standards of 52 hours training per year per employeeEnsure that the new hires complete company’s mandatory training within the first 6 monthsSupport the manager where needed:Participate to staff appraisals, and at a minimum once per year per employeeEnsure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.Contribute to the effective weekly department meetings with team.Review department goals and business plan periodically with team to ensure buy-in and accountability. Operations:Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per the DLSOP.Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:ECS report (weekly)Customs import stat1 (daily)Support the manager in the following areas:Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizationsMonitor undischarged Transit formsMonitor duty deferment usage and levelsMonitor license/visa applicationsEnsure all documentation present for archiving purposesMeet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)Customer Support the manger and or the sales department where needed:Make 5 calls per week – Retention/SalesEnsure all new business is transitioned correctlyReport all calls - sales and retention activities in CRMIssuance of customs proposal Finance:Follow up the customs guarantee for various operationsFollow up refunds with customs authoritiesFollow AR report – review, delegate, chaseEnsure every account has a credit limit and check for credit extension when neededDepartment P&L – review, identify, plan Compliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Culture:Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Systems:Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)Be open to implementing new system changes and enhancements with your team. Be involved and suggest system/process improvements.Set the tone of this environment within your team.Audit of files in accordance to AEOManagement of customs systemSend client report requests through the available database (expo request, expo reporting)